Delivery, Shipping, and Returns

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Delivery, Shipping, and Returns

Delivery Time

Delivery times vary from order to order depending upon the material, equipment, item, or product ordered. Delivery dates are based upon production schedules at the time of purchase. EdgedWarriorArts.com, the “Site” is not be liable for damages to the registered end user/purchaser for any default or delayed delivery.

Production of any and all hand-forged, custom ordered swords will be begin after the Site receives full payment from the registered end user’s payment institution. All hand-forged, custom ordered swords defined as the Tengu Nodachi, the Tengu Wakizashi, and the Tae Ryong Kum, will take approximately six (6) months to deliver but may take longer depending upon production cycles and the date of receipt of full payment from the registered end user’s payment institution. Please be aware that some payment institutions take up and beyond thirty (30) from the time of purchase to pay the Site. Should the Site anticipate furthered delivery delays, the Site will try to contact the registered end user/purchases and let the individual know the updated delivery status.

Other items such as the Tegnu Line of Knives, Series One, Series Two, and Series Three will take approximately three (3) months to deliver. All custom, constructed uniforms will take approximately eight (8) weeks to deliver. At this time, the Site does not fulfill orders outside of the United States of America. For further information please contact sales@edgedwarriorarts.com.

Shipping Costs

The registered end user/purchaser is responsible for all shipping and freights costs. Shipping and freight costs vary depending upon the ordered material, equipment, item, or product. A single, shipping and freight charge applies for a single, hand-forged, custom ordered sword. Other shipping and freight costs apply for the Site’s materials, equipment, items, and products.

The Site normally ships orders by UPS. The Site sends a shipping tracking number to the registered end user/purchaser through electronic communications upon the initiation of shipping. At this time, the Site does not ship orders outside of the United States of America. For further information please contact sales@edgedwarriorarts.com.

Signature Policy

The Site ships all items, materials, equipment, and products orders with the explicit instruction that the registered end uers/purchaser must provide a written signature to take delivery of the order from the shipping delivery company. The Site does not take responsibility and will not issue refunds for orders where the shipping delivery company representative does not receive the appropriate written signature and the order is then subsequently lost. The Site does not take responsibility and will not issue refunds for orders where the shipping delivery company representative does receive the appropriate written signature and then the order is then subsequently lost.

Return Policy

All sales for any and all hand-forged, custom ordered swords defined as any variant of the following swords: the Tengu Nodachi, Tengu Wakizashi, and the Tae Ryong Kum are considered final and may not be returned for a refund.

The Site inspects all materials, equipment, items, and products before shipping order packages. Registered end user/purchasers may return the unused material, equipment, item, or product with the exception that any and all hand-forged, custom ordered swords defined as any variant of the following swords types: the Tengu Nodachi, Tengu Wakizashi, and the Tae Ryong Kum, within seven (7) days from the receipt date of material, equipment, item or product.

Registered end users may send applicable Site returns orders to the following address:

Edged Warrior Arts.com
c/o Executive Martial Arts, LLC
Attn: Returns Department
6410 Charlotte Pike, Suite 107
Nashville, TN 37209-2970

The registered end user/purchaser is responsible for carefully inserting each material, equipment, item, or product back into its original packaging, wrapping that packaging into a suitable, applicable, padded shipping material, and then placing the padded return material, equipment, item, or product into a suitable shipping container. The Site prefers that the registered end user/purchaser return the material, equipment, item, or product in the original shipping material and box.

All returned materials, equipment, items, or products must be accompanied by a completed Return and Exchange Form number. To obtain a return and exchange form number, please contact info@edgedwarriorarts.com and request the form number. The Site will not accept returns that have been laundered, altered, modified, chipped, mounted, or used in any way. All returned materials, equipment, items, or products must be in their original packaging. Registered end users/purchasers are responsible for all freight and shipping/handling charges for returned materials, equipment, items, or products. The Site is not responsible for lost shipments on materials, equipment, items, or products being returned by the registered end user/purchaser to the Site.

If the registered end user/purchaser returns any Tengu Line of Knives defined as Series One, Series Two, or Series Three for any reason other than defect in workmanship, a partial refund will be issued after the Site deducts a restocking fee. The restocking fee for any of the Tengu Line of Knives is 40%. The Site will not accept the return of Tengu Line of Knives Series One, Series Two, or Series Three if the knife has been used, chipped, scratched, or damaged in any other way.

All sales for any and all hand-forged, custom ordered swords defined as any variant of the following swords: the Tengu Nodachi, Tengu Wakizashi, and the Tae Ryong Kum are considered final and may not be returned for a refund.

Damaged Orders 

In the unlikely event that the ordered material, equipment, item, or product should be damaged in the initial shipping delivery process from the Site to the registered end user/purchaser, the Site covers the refund to the registered end user/purchaser based on the condition of the returned item with exception to any and all hand-forged custom ordered swords defined as the Tengu Nodachi, Tengu Wakizashi, or Tae Ryong Kum. Please see applicable instructions for all return orders within the Returns section above apply.

Please retain all mailing, shipping, packaging orders, and materials accompanying the Site’s order should these materials need to be inspected by the shipping provider. If your purchased order item is damaged during transit, please contact the EdgedWarriorArts.com as soon as possible at sales@edgedwarriorarts.com. Please do not attempt to use the damaged, ordered item as the Site will not cover damage which is caused after shipping and is not liable for any injury or event caused from the use of a damaged material, equipment, item, or product.

COPYRIGHT ©2015. EdgedWarriorArts, a subsidiary of Executive Martial Arts, LLC. All Rights Reserved.

This is a demo store for testing purposes — no orders shall be fulfilled.